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Ask 13: Are delivery drivers putting your packages at risk?

Lots of holiday packages are showing up on doorsteps this time of year. But, is the delivery man doing enough to keep your packages from being stolen? (Photo credit: MGN)

Lots of holiday packages are showing up on doorsteps this time of year. But, is the delivery man doing enough to keep your packages from being stolen?

Today's question deals with how those packages are left.

"Have UPS and FedEx changed their policies regarding ringing the doorbell when a package is delivered?" Joe asked in an email to Ask 13. "In the past, they would ring the bell. Now they drop it off, and it can sit there for hours waiting to be discovered by me or anyone driving by."

Package delivery is a busy business right now. UPS has forecast that it'll deliver more than 750 million packages this holiday season, and that's a record. FedEx is estimating between 380 million to 400 million holiday packages.

Online shopping has led to a boom in this business so drivers are on the move. But, ringing the doorbell or knocking is policy for UPS.

"UPS drivers are trained to knock or ring the doorbell and announce 'UPS' at each delivery," Glenn Zaccara, director of corporate media for UPS, said via email. "They can then 'driver release' packages if a signature is not required. UPS drivers are also trained to leave packages out of sight and protected from inclement weather."

FedEx did not respond to News 13's request for information about delivery policies. But, on its website, FedEx has information on how to request special instructions for deliveries. Customers may also sign up for alerts to notify them when their packages are on the way or request that they be held for pickup.

So, according to UPS, its doorbell policy has not changed. If you experience a problem, contact UPS directly.

If you have a question you'd like answered, write to Ask13@WLOS.com.

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