- BIG CATCH at Chickamauga Lake!
- Kraft Foods Recall
- Toddler Stuck in Claw Machine
- Religious Complaint Against Clemson
- Lacey Holsworth, 8, Dies of Cancer
- Mazda Recall Due to Spiders
- ATM Gives Out Bonus Cash
- Fort Hood Gunman Had Sought Treatment
- Nationwide Search for Suspect
- Healthcare Sign-up Deadline Day
- Hero K9 Reunited with Partner
- Update: Malaysia Plane Search
- Westboro Baptist Pastor Dead
- Chopper Crash Victims Remembered
- 2 Killed After News Helicopter Crash
- NYC Fire Department Responds to Explosion
- New Food Labels Highlight Calories & Sugar
- Instagram Soldier Scandal
- Lobbyist Wants Ban on Gay NFL PLayers
- Harold Ramis Dead at 69
- Scout Sells Cookies at Pot Shop
- Hot Pocket Recall
- Football Player Comes Out
- Google Not a fan of Russia's Anti-Gay Law
- 5 Things to Know About GI Joe
- CVS To Stop Selling Tobacco
- South Still Reeling From Snowstorm
- Wanted: Flu Research Volunteers
- Requiring Pre-Marriage Classes
- Amazon to Charge Sales Tax in NC
- President Talks Marijuana
- Target Email, Not Scam
- Little Leaguer Sued by Coach
- Neurologist Claims ADHD Doesn't Exist
- Super Bowl Commerical Contest
- Same-Sex Wedding at Rose Parade
- Children Overdose Concerns
- Phil Robertson Speaks About Marriage
- Most Admired Person
- Minimum Wage Increases for Some
- Ban on Kids Playing
- A&E & Cast Of Duck Dynasty Settle Differences
- Target: Encrypted PINs were Stolen
- 1.3 Million Losing Unemployment Benefits
- Plus Size Barbie Debate
- Poll: Americans Hopeful for a Better Year
- Major Delays with Christmas Deliveries
- Y'all, Youse, You Guys...What?
- The Grinch, Arrested
- Teacher Disciplined for Racial Santa Remark
- Pope Francis is Time's Person of the Year
- Base Takes Down Nativity Scene
- Top 100 Baby Names of 2013
- Sam Champion Leaving ABC
- Wanted: Ugly Women for Army Ads
- Zimmerman Back in Headlines
- Male vs. Female Bosses
- Shots Fired In NJ Mall
- Hallmark Apologizes for Ornament
- Hallmark Apologizes for Ornament
- ND Woman Intends to Trick Overweight Kids
- Facebook Giraffes...What?
- Hough Costume Backlash
- Cheerleades Punished for Giving Condoms
- Study: Spanking Could Lead to Agressive Behavior
- Halloween Decorations Prompt 911 Call
- Facebook Teens Share with Bigger Audience
- Cost of the Government Shutdown
- Senate Passes Bill To Reopen Govt.
- Mom Lives to See Daughters Marry
- Soldier Delivers 'Salute Seen Around the World'
- Columbus Day 2013: Hero, Villain or Both?
- Thousands Protest Closures During 'Million Vet March'
- McDonalds: "No Sagging" Warning
- Early Snow in SD Kills Thousands of Cattle
- NE Teen Ruled Too Immature for Abortion
- Nobel Peace Prize Winner
- S.C. Man Maintains Memorials
- Truckers Plan D.C. Protest
- VA Secretary: Shutdown Could Hit Millions of Vets
- New $100 Bills into Circulation
Major Delays with Christmas Deliveries
Updated: Thursday, December 26 2013, 10:01 AM EST
If your gifts didn’t arrive on time to place under the tree this year, United Parcel Service might be to blame. The nation’s largest package carrier failed to deliver all packages to consumers by Christmas Eve, deflating the holiday spirit for some irate customers.
In a statement, UPS said it simply could not keep up with last-minute shipments as “the volume of air packages in our system exceeded the capacity of our network.”
The company spokeswoman called it “a perfect storm” of problems, blaming the delays on the normal surge in deliveries this time of year, the compressed shopping season, and the growth of e-commerce that increased demand for shipping right before the holiday. An ice storm that backed up air travel in Dallas also didn’t help matters.
Although UPS said only a small percentage of packages didn’t make it to their destinations on time, consumers are not pleased. They took to social media, creating a series of hashtags including #UPSdelays and #UPSfail.
Online retail giant Amazon.com was forced to apologize to customers and in some cases offered refunds on shipping and gift certificates for future purchases.
The UPS statement said there would be no deliveries today but that employees are on the job, working to ensure packages are ready to go out the door the moment drivers arrive in the morning.
Peak shipping season is not over until after the Christmas returns are in, so UPS will likely wait until January to do a postmortem and figure why projections missed the mark, a spokeswoman said. In the meantime, she said, UPS is “focused on delivering on our holiday and service commitments.”
UPS might consider upping its staffing and capacity projections for next year. Statistics show on that holiday e-shopping is on the rise. More than half of consumers now do at least some of their holiday shopping on line, according to a recent National Retail Federation survey.