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Mountain insurance agents see uptick in claims, slight delays after storm

Local insurance agents reported an uptick in claims after the remnants of Hurricane Irma blew through Western North Carolina. (Photo credit: WLOS staff)

Local insurance agents reported an uptick in claims after the remnants of Hurricane Irma blew through Western North Carolina.

There might be a slight delay, about a day, but there was not that much of a change in response from insurance adjusters.

"My daughter was in the backroom and I was sitting in the computer room when we heard this 'duh duh,' and then all of a sudden glass and she screamed. She's 22, and I'm like 'what happened?’” Amy Peterson, a homeowner in South Asheville, said.

A tree fell on Peterson's house.

"A large branch from the tree punctured the roof and went through the window. So, the branch through the window was probably that big,” Peterson said.

It happened just about three weeks after Peterson moved from hurricane-ravaged Florida.

"Irma followed me,” Peterson said.

Irma’s after effects caused downed trees, power lines and some flooding in Western North Carolina.

"It's been kind of crazy. This morning we've had quite a few tree claims. That's probably the biggest thing that we're seeing,” Andrew Smith, an agent at White Insurance Agency, said.

Smith said claims were prioritized based on damage.

"If you got a tree on your house, you take priority over somebody with a tree down in the backyard,” Smith said.

But, homeowners in the mountains should not be waiting too long for an insurance adjuster.

"We're not overwhelmed with claims or anything like that. It may delay it a day or so, but it's not going to delay it weeks or months,” Smith said.

An insurance adjuster told Peterson she had to wait at least a day.

"She said our adjusters are very busy because of Hurricane Irma,” Peterson said.

Hurricane Irma blew past the house she came from in Florida.

"All my trees there were standing and nothing fell on the house,” Peterson said.

The remnants of the storm ended up at her house in Asheville.

"Am I supposed to go back to Florida? So, it was very unsettling, but I was very grateful that nobody got hurt,” Peterson said.

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