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911 Calls Now Sent 400 Times Faster

First responders are now receiving 911 calls made by Asheville residents 400 times faster.

A fiber optic network is now connecting 12 fire stations and four police stations has been installed in the city.

"The time between the dispatcher hitting the button saying 'Hey we need a fire station' and the fire station actually being alerted was probably sub-minute," said Asheville Chief Information Officer Jonathan Feldman. "But it wasn't sub-second."

Cables have been installed underground and via aerial poles across the city.

The fiber speeds up rescuer response times, from the formerly wirless system, by 400 percent, city officials say.

The project was installed through a partnership between the city and the Education and Research Consortium of the Western Carolinas, which paid for the network with a state grant encouraging the expansion of fiber optic technology.

If the city had installed the network independently, it would have cost $5 million.


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