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Power Outages Leave Residents Without Heat

Thousands of people spent their day fighting to stay warm. Major power outages across the mountains left customers without heat. The outages stem from an equipment malfunction at the New Salem substation in Swannanoa. Crews have been working all day and say power should be coming back on soon.

Duke Energy says cold temperatures put strain on equipment, but the cause of this failure isn't necessarily weather related.  At it's height, about 5,000 customers in Buncombe County were without power starting very early Tuesday morning. That left customers in cold homes, fighting to stay warm.

One lucky couple that started their generator to avoid the cold from creeping indoors.

"They informed us about  5 p.m., so we waited till 9 to put the generator because of the noise, we're lucky to have a generator really," said homeowner Fran Guidry.

Duke Energy is asking customers to reduce their power consumption. Duke Energy customers used more electricity Tuesday, than any other winter day in years past. So to avoid an overload and more power outages, they are asking customers to reduce energy consumption as much as possible. Dropping your thermostat a couple degrees can make a significant difference.


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