Consumer Reports: Top airline for your next trip

Consumer Reports surveyed over 53,000 of its members, asking them to rate their most recent economy domestic flight experiences. (Image credit: MGN Online/Consumer Reports)

Are you planning your dream getaway for the summer? Of course, you want everything to go perfectly. Including your flight. Consumer Reports surveyed more than 53,000 of its members, asking them to rate their most recent economy domestic flight experiences.

One of the things that really stood out was just how satisfied people actually are with the service that they received from the airlines. But there were notable exceptions. Discount carriers Spirit and Frontier received low marks across the board, including flight status updates, WiFi connectivity and food selection.

Rising to the top are Southwest, Alaska, JetBlue, Virgin America, and Hawaiian led the way with economy flights. Southwest really stood out, especially for its price transparency. It was the only one that received such high marks in terms of just how well it explains all the fees that get added to passengers tickets when they are booking.

All 11 of the airlines in the survey, though, received low marks for seat comfort, legroom and food selection. For many flyers, prior history and experience with an airline were not a major factors when picking their flights.

So, why do consumers choose one airline over another? Some factors are price, convenience, layovers and destination. And when you're looking for a flight, Consumer Reports advises to pay close attention to those ancillary fees and not just look at the base fares.

All Consumer Reports material Copyright 2018 Consumer Reports, Inc. ALL RIGHTS RESERVED. Consumer Reports is a not-for-profit organization which accepts no advertising. It has no commercial relationship with any advertiser or sponsor on this site. For more information visit

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