Local mom wants answers after Playstation Network Gift Card issues

Cropped Photo: Declan Jewell / Wikimedia Commons / CC BY 2.0

A local mom wants answers from sony after the Playstation cards she bought for her son don't work.

Since Christmas Day, users worldwide have reported an issue redeeming Playstation Network Gift Cards which can be purchased in-store and redeemed for games or game add-ons.

Leslie Burrell says this was the big gift her son wanted this year, but the $150 she spent on cards have so far been a big disappointment.

"I've spent over six hours with them on customer support, not including the every 20 minutes my kid wanted me to check all Christmas Day, because they were putting out things saying everything was working so, he thought everything was working. So, it's just been super frustrating. They've not been helpful," Burrell said.

Playstation issued statements saying they're working on the issue.

They did not respond to our request for comment.

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