News 13 Investigates: Duke Energy's smart utility meters not without problems

by Jennifer Emert

Thu, July 26th 2018, 12:44 AM UTC

Duke is changing out utility meter with what they call a smart meter.{ } (Photo Credit: WLOS Staff){p}{/p}

“Changing the meter out won't make their bill go up,” explained Jason Walls, the local government community relations manager for Duke Energy in Asheville.{ } (Photo Credit: WLOS Staff){p}{/p}

Chris' bills showed Duke didn't have clear readings and never received a signal from the Baker's meter. Duke estimated their usage, which the state allows as an exception, not the rule.{ } { }(Photo Credit: WLOS Staff)

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Duke is changing out utility meter with what they call a smart meter. (Photo Credit: WLOS Staff)

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