ASHEVILLE, N.C. (WLOS) — From employees to patients, people offered stories Monday night of promises they said are not being kept after HCA's takeover of Mission Health.

People were sounding off about Western North Carolina's largest non-profit health care system one year after it was taken over by a private corporation.

The Mission Hospital/HCA deal was on the table in Asheville. Employees, patients and politicians all made their case, and the verdict was unanimous -- they are displeased with the hospital.

Monday night's gathering was the fourth of seven being held across the mountains. Previous meetings brought the same results -- folks are not happy with the HCA operation.

"That wasn't the deal we were told about, and it wasn't the deal we made as community," Sen. Terry Van Duyn, D-District 49, said.

Van Duyn read a letter signed by her state, county and municipal colleagues.

More than 150 people came to offer feedback to the independent monitor firm Gibbins Advisors, which is doing a one-year evaluation of promises made by HCA.

Among the topics were HCA's guarantees of existing Mission services like charity care and rural hospitals.

People at Monday night's meeting shared personal stories that ran counter to any real commitment.

"They needed to start an IV pump in the emergency room. There was no IV pump. It took over an hour to get an IV pump to start an IV in the ER," Asheville resident Chris Jennings said.

One after the other, people told their tales of trouble. There were claims of deficient patient care and safety, non-transparent billing practices and physicians being chased away.

"Every single department in that hospital designed to help the patient is critically and unethically, inhumanely understaffed," said Jennifer Kirby, who has been a registered nurse at Mission for 15 years.

People in the packed room witnessed raw emotion from a woman who says she just wants to help people heal.

"I used to be really proud of where I worked, I'm not anymore," Kirby said. "I really care about what I do, but we do not have what we need to do our jobs."

The business side of a for-profit hospital system was also addressed.

"That's their game, keeping their stock price high. And there's nothing wrong with that," Asheville resident Bill O'Connell said. "This is America. But they've got to deliver a quality product, if they want that."

"The time for patience in the transition has passed and the time for real conversation with HCA leadership about these problems has come," Van Duyn said.

The next step is for Gibbins take what was said to HCA. That's being done at all of the informational meetings.

Meetings have also been set for Tuesday, Wednesday and Thursday in Transylvania, McDowell and Mitchell counties.

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